Darina Kelly Flowers Terms and Conditions

We are delighted to be of service and would kindly ask you to familiarise yourself with our customer terms and conditions listed hereunder.

Darina Kelly Flowers will be referred to as DKF in this document*

Making your purchase

Please enjoy a browse at our online site, and when you are ready to choose something that suits your needs, just add it to the cart or call us to discuss your pending purchase.  Naturally we would like the recipient to enjoy their freshly cut flower bouquet or arrangement, therefore it is of great assistance to us if you could let us know the occasion for which your gift or purchase is intended.

We will use our current in season freshest flowers, however, occasionally we may have to supplement with imported blooms.  As fresh flowers are seasonal, not all bouquets / arrangements shown online are available all year round, but we will endeavour to create these as close as possible to your chosen style.  

Prior to checkout, there is a comment box which allows you the opportunity to complete some details relevant to your order, such as your ‘to/from’ & ‘personal message / note’, which we will be happy to handwrite neatly for you and include with the delivery. 

If you have a specific flower requirement, please mention that in the comments area or call us, ensuring that we have at least 24 hours’ notice.

Order Confirmation

Once payment has been received, a confirmation email acknowledgement will be sent from us, at this point your order is deemed confirmed.  

If you would like to receive a photograph of your unique order, please call us, or mention this in the comment box.

Submitting your order form is subject to our acceptance of this order and we will not consider ourselves bound by a contract with you unless we have issued you a confirmation of order delivery by email. This is different to an email confirming your order request.

Payment Method

Payment must be made in advance using our secure payment link on our website, unless you have alternative payment terms agreed with DKF.

Cancellation /Amendments Policy

Cancellations and amendments to single orders must be made a minimum of 48 hours prior to delivery, orders that are cancelled online or via the phone after this time are subject to a cancellation fee. 

For weddings and events, cancellations must be received a minimum of 14 days prior to order delivery date. 

Wedding orders require a 30% deposit once bookings are confirmed, this is refundable up to 14 days prior to the event, after this it is non-refundable.

Delivery

Delivery to surrounding areas including Ashbourne, Clonee, Duleek, Dunshaughlin, Kells, Navan, Nobber, Slane, Trim is EUR 12.00. Please contact us for the cost of delivery to any other location.

Normal deliveries are Monday – Friday from 0900 to 1800hrs.  For deliveries outside of these times and days, please contact us and we will be able to confirm.  No set time is confirmed for deliveries unless it is a funeral tribute or wedding flowers.

All deliveries require a full name, address, Eircode and a telephone number, including the purchasers’ details.

The delivery will be attempted once, if no one is available to receive the product we will ring the number submitted by the purchaser and make alternative arrangements for delivery.  We will request a signature to be deemed as proof of delivery.

DKF assumes no responsibility whatsoever for any websites accessible via links on Darinakellyflowers.ie

Once items are supplied by DKF or delivered by DKF and received by the customer or a representative of the customer, the responsibility for these items passes to the customer. DKF takes no responsibility for any damage to property or persons caused by the items they supplied once the items have been delivered.

Returns policy / Customer Feedback

Your satisfaction is our number one priority. However, if for any reason you are dissatisfied with our services, we are keen to have your feedback as soon as possible. Refunds may occasionally be given at the discretion of the management. Because of the perishable nature of our stems, you are kindly requested to make any complaint known ideally within 1 working day of the order being received. You have our assurance that we will always endeavour to ensure that a satisfactory resolution is reached.







GDPR

Darina Kelly Flowers takes your privacy seriously and treats all the information you give us with great care. Our Privacy Policy explains how we collect, store and use the personal information you give to us. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998 and General Data Protection Regulations 2018).

We collect information from anyone who signs up for our email mailing list. 

In choosing to share your personal information with us, you will be agreeing to our collection and use of your information as described in this policy.

WE USE THE INFORMATION YOU SHARE WITH US TO:

  • Make sure you receive the right information

  • To keep in touch with you in the way that you want us to

  • To better understand our audience so that we can personalise and improve the services we offer

  • Contacting you in relation to your general enquiry

  • Send updates regarding the status of your order

WHAT INFORMATION DO WE COLLECT?

  • Name

  • Email Address

  • Telephone number

CONSENT

By consenting to this privacy notice you are giving us permission to process your personal data specifically for the purposes identified. Consent is required for DKF to process personal data, but it must be explicitly given. Where we are asking you for sensitive personal data we will always tell you why and how the information will be used.

. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

If you want to make any amendments to the information stored, please email darinakellygoodman@gmail.com. We will promptly make any changes required or will remove any information as requested.

FURTHER INFORMATION

If you require any further information in relation to our Privacy Policy or have any questions, please send us a message darinakellygoodman@gmail.com